• Training Courses

  • Training Calendar


    Feb 2018
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    Skills Programmes

    (Library list - Aug 2016)

    Select your own subject for your staff development need.  For example:

    Learning Phase 1 - Module 1 - Literacy Skills

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    9009 

    Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

    2

    3

    Fundamental 

    7480 

    Demonstrate understanding of rational and irrational numbers and number systems 

    2

    3

    Fundamental 

    9008 

    Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

    2

    3

    Fundamental 

    7469 

    Use mathematics to investigate and monitor the financial aspects of personal and community life 

    2

    2

    Fundamental 

    9007 

    Work with a range of patterns and functions and solve problems 

    2

    5

    Learning Phase 1 - Module 2 - Numeracy Skills

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119463 

    Access and use information from texts 

    2

    5

    Fundamental 

    119454 

    Maintain and adapt oral/signed communication 

    2

    5

    Fundamental 

    119460 

    Use language and communication in occupational learning programmes 

    2

    5

    Fundamental 

    119456 

    Write/present for a defined context 

    2

    5

    Learning Phase 2 - Module 3 – Basic Computer Skills

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    116937 

    Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 

    2

    4

    Core 

    117924 

    Use a Graphical User Interface (GUI)-based word processor to format documents 

    2

    5

    Core 

    116945 

    Use electronic mail to send and receive messages 

    2

    2

    Learning Phase 2 - Module 4 – Occupational Hygiene

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259609 

    Demonstrate an understanding of Occupational Hygiene 

    2

    9

    Learning Phase 2 - Module 5 – Basic Health & Safety

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259639 

    Explain basic health and safety principles in and around the workplace 

    2

    4

    Core 

    259597 

    Explain emergency preparedness and response procedures 

    2

    3

    Module 6 – Understanding Health & Safety

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259602 

    Describe sources of and control measures for noise in a work place 

    1

    2

    Core 

    13961 

    Demonstrate Knowledge and Use of Hand Operated Fire Fighting Equipment 

    2

    4

    Module 7 – Conducting Inspections

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259617 

    Conduct an investigation into workplace safety, health and environmental incidents 

    2

    3

    Core 

    259619 

    Conduct workplace Occupational Health and Safety (OHS) inspections 

    2

    3

    Module 8 – Hazards & Risks

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    119554 

    Apply environmental management tools to assess impacts 

    2

    5

    Core 

    259618 

    Examine refuge bays/places of safety 

    2

    2

    Module 9 – Health & Safety Workplace

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259621 

    Manage the prevention of fatigue in the workplace 

    2

    3

    Core 

    259620 

    Manoeuvre materials safely by hand in a workplace 

    2

    2

    Module 10 – First Aid

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    120496 

    Provide risk-based primary emergency care/first aid in the workplace 

    2

    5

    Module 11 – Compliance to OHS

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    259604 

    Verify compliance to safety, health and environmental requirements in the workplace 

    2

    4

    Learning Phase 3 - Module 12 - Providing First Aid

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    9964 

    Apply health and safety to a work area 

    2

    3

    Learning Phase 3 - Module 13 – The Health and Safety Officer

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    120330 

    Conduct a continuous risk assessment in a workplace 

    3

    4

    Core 

    259624 

    Control workplace hazards and risks 

    2

    4

    Module 1 - Communiction

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119463 

    Access and use information from texts 

    2

    Fundamental 

    119454 

    Maintain and adapt oral/signed communication 

    2

    Fundamental 

    119455 

    Respond to selected literary texts 

    2

    Fundamental 

    119456 

    Write/present for a defined context 

    2

    Module 2: Numeracy

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    9009 

    Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

    2

    Fundamental 

    7480 

    Demonstrate understanding of rational and irrational numbers and number systems 

    2

    Fundamental 

    12444 

    Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 

    2

    Fundamental 

    7469 

    Use mathematics to investigate and monitor the financial aspects of personal and community life 

    2

    Fundamental 

    9007 

    Work with a range of patterns and functions and solve problems 

    2

    Module 3: Self-improvement

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    15091 

    Plan to manage one`s time 

    1

    Core 

    244564 

    Identify causes of stress in own life and indicate techniques to manage it 

    2

    Core 

    260478 

    Apply life skills to everyday life 

    2

    Core 

    120308 

    Apply knowledge of self in order to make a personal decision 

    2

    Core 

    260480 

    Facilitate the prevention of fatigue in the workplace 

    2

    Module 4

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    260497 

    Participate in health promotion activities 

    2

    Core 

    260617 

    Assist the community to access services in accordance with their health related human rights 

    1

    Core 

    260697 

    Conduct a basic community needs assessment 

    2

    12 

    Module 5: Health care awareness

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    117017 

    Provide information about Tuberculosis and directly observed treatment (DOTS) 

    1

    Core 

    119560 

    Promote an awareness of Sexually Transmitted Infections (STIs) in the community 

    2

    Core 

    117493 

    Provide information about HIV and AIDS and treatment options in community care and support situations 

    3

    Module 6: Primary health care in the community

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    119559 

    Demonstrate knowledge of the provision and implementation of primary health care 

    1

    10 

    Core 

    119567 

    Perform basic life support and first aid procedures 

    1

    Core 

    254221 

    Prevent musculoskeletal injuries to self during lifting and carrying activities 

    3

    Core 

    260477 

    Assist in establishing good nutrition for community members 

    2

    12 

    Core 

    260499 

    Manage the care of acute and chronic wounds 

    2

    Module 7: Manage stress

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    260466 

    Demonstrate stress management techniques as a self-help tool 

    2

    Module 8: Disability in a community

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    260481 

    Create an awareness of disability and disability issues in a community 

    2

    10 

    Module 9: Home based health care

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    260463 

    Assist the client and significant others to manage home based health care 

    2

    12 

    Learning Unit 1: Communication Skills

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental

    119463

    Access and use information from texts

    2

    5

    Fundamental

    119454

    Maintain and adapt oral/signed communication

    2

    5

    Fundamental

    8967 replace by 119460

    Use language and communication in occupational learning programmes

    2

    5

    Fundamental

    119456

    Write/present for a defined context

    2

    5

    Learning Unit 2: Mathematical Literacy

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental

    9009

    Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems

    2

    3

    Fundamental

    7480

    Demonstrate understanding of rational and irrational numbers and number systems

    2

    3

    Fundamental

    9008

    Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts

    2

    3

    Fundamental

    7469

    Use mathematics to investigate and monitor the financial aspects of personal and community life

    2

    2

    Fundamental

    9007

    Work with a range of patterns and functions and solve problems

    2

    5

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10348

    Identify and respond to customer needs in a Contact Centre

    2

    12

    Core

    13873

    Handle a range of customer complaints in Contact Centres

    4

    4

    Core

    10353

    Meet performance standards within a Contact Centre

    2

    6

    Learning Unit 4: Customer data handling

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10350

    Collect and record information queries and requests from customers

    2

    8

    Core

    13885

    Provide information to customers in a Contact Centre

    2

    12

    Core

    13886

    Gather and provide relevant information to contribute to contact centre problem solving

    3

    5

    Learning Unit 5:  Leadership skills

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    13872

    Instil in myself a personal Contact Centre culture

    4

    4

    Core

    13874

    Work as a member of a Contact Centre Team

    4

    5

    Core

    10354

    Contribute to a diverse working environment in a Contact Centre

    2

    8

    Learning Unit 6:  Contact centre operations

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective

    13884

    Apply in-bound and out-bound Contact Centre operations within an emergency context

    3

    16

    Core

    10349

    Input data received onto appropriate computer packages within a Contact Centre

    2

    12

     

     

    TOTAL CREDIT VALUE

     

    28

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    114596

    RESEARCH THE VIABILITY OF NEW VENTURE IDEAS/OPPORTUNITIES

    4

    5

    Core

    114600

    APPLY INNOVATIVE THINKING TO THE DEVELOPMENT OF A SMALL BUSINESS

    4

    4

    Core

    263514

    DEMONSTRATE AN UNDERSTANDING OF THE FUNCTION OF THE MARKET MECHANISMS IN A NEW VENTURE

    4

    5

    Fundamental

    9015

    APPLY KNOWLEDGE OF STATISTICS AND PROBABILITY TO CRITICALLY INTERROGATE AND EFFECTIVELY COMMUNICATE FINDINGS ON LIFE RELATED PROBLEMS

    4

    6

    Fundamental

    7468

    USE MATHEMATICS TO INVESTIGATE AND MONITOR THE FINANCIAL ASPECTS OF PERSONAL, BUSINESS, NATIONAL AND INTERNATIONAL ISSUES

    4

    6

    First Language Fundamental Component

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental

    119472

    ACCOMMODATE AUDIENCE AND CONTEXT NEEDS IN ORAL COMMUNICATION

    4

    5

    Fundamental

    119462

    ENGAGE IN SUSTAINED ORAL COMMUNICATION AND EVALUATE SPOKEN TEXTS

    4

    5

    Fundamental

    119459

    WRITE/PRESENT/SIGN FOR A WIDE RANGE OF CONTEXTS

    4

    5

    Fundamental

    119469

    READ, VIEW, ANALYSE AND RESPOND TO A VARIETY OF TEXTS

    4

    5

    Fundamental

    119457

    INTERPRET AND USE INFORMATION FROM TEXTS

    3

    5

    Fundamental

    119465

    WRITE/PRESENT/SIGN TEXTS FOR A RANGE OF COMMUNICATIVE CONTEXTS

    3

    5

    Fundamental

    119467/119471

    USE LANGUAGE AND COMMUNICATION IN OCCUPATIONAL LEARNING PROGRAMMES

    4

    10

    Second Language Fundamental Component

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental

    119472

    Accommodate audience and context needs in oral/signed communication

    3

    5

    Fundamental

    119457

    Interpret and use information from texts

    3

    5

    Fundamental

    119467

    Use language and communication in occupational learning programmes

    3

    5

    Fundamental

    119465

    Write/present/sign texts for a range of communicative contexts

    3

    5

    Develop an entrepreneurial profile

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental

    9016

    Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

    4

    4

    Core

    120389

    Explain and apply the concept, principles and theories of motivation in a leadership context

    4

    6

    Elective

    242819

    Motivate and Build a Team

    4

    10

    Core

    263356

    Demonstrate an understanding of an entrepreneurial profile

    4

    5

    Core

    263455

    Apply the principles of costing and pricing to a business venture

    4

    6

    Core

    263456

    Plan strategically to improve new venture performance

    4

    4

    Core

    263534

    Implement an action plan for a new venture

    4

    4

    Starting up a New Venture

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    13948

    Negotiate an agreement or deal in an authentic work situation

    4

    5

    Core

    114584

    Finance a new venture

    4

    5

    Core

    114592

    Produce business plans for a new venture

    4

    8

    Elective

    114593

    Tender to secure business for a new venture

    4

    5

    Core

    263434

    Plan and manage production/operations in a new venture

    4

    6

    Managing a New Venture

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective

    113836

    Apply basic computer technology

    3

    11

    Core

    114805

    Manage general administration

    4

    4

    Core

    116394

    Implement and manage human resource and labour relations policies and acts

    5

    9

    Elective

    117156

    Interpret basic financial statements

    4

    4

    Core

    263474

    Manage finances of a new venture

    4

    6

    Business Communication

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    114974 

    Apply the basic skills of customer service 

    2

    Fundamental 

    ########

    Use language and communication in occupational learning programmes 

    2

    5

    Fundamental 

    ########

    Access and use information from texts 

    2

    5

    Elective 

    13930 

    Monitor and control the receiving and satisfaction of visitors 

    3

    Elective 

    13934 

    Plan and prepare meeting communications 

    3

    Professional Behavior

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    113924 

    Apply basic business ethics in a work environment 

    2

    2

    Core 

    114959 

    Behave in a professional manner in a business environment 

    2

    Fundamental 

    ########

    Write/present for a defined context 

    2

    5

    Fundamental 

    ########

    Maintain and adapt oral/signed communication

    2

    5

    Financing in a New Venture

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    119666 

    Determine financial requirements of a new venture 

    2

    Core 

    119674 

    Manage finances for a new venture 

    2

    10 

    Fundamental 

    7469

    Use mathematics to investigate and monitor the financial aspects of personal and community life 

    2

    2

    Fundamental 

    9009

    Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

    2

    3

    Elective 

    13932 

    Prepare and process documents for financial and banking processes 

    3

    Business Operations

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    119667 

    Identify the composition of a selected new venture’s industry/sector and its procurement systems 

    2

    Core 

    119668 

    Manage business operations 

    2

    Core 

    119670 

    Produce a business plan for a new venture 

    2

    Elective 

    119671 

    Administer contracts for a selected new venture 

    3

    10 

    Fundamental 

    7480

    Demonstrate understanding of rational and irrational numbers and number systems 

    2

    3

     

    Innovation and Creativity

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    119673 

    Identify and demonstrate entrepreneurial ideas and opportunities 

    2

    Core 

    119669 

    Match new venture opportunity to market needs 

    2

    Fundamental 

    9008

    Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

    2

    3

     

     

    Total

     

    Managing Recourses

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    9964 

    Apply health and safety to a work area 

    2

    Elective 

    119713 

    Apply basic HR principles in a new venture 

    3

    Fundamental 

    9007

    Work with a range of patterns and functions and solve problems 

    2

    5

    Core 

    119672 

    Manage marketing and selling processes of a new venture 

    2

     

    Module 1

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119472 

    Accommodate audience and context needs in oral/signed communication 

    3

    Fundamental 

    119457 

    Interpret and use information from texts 

    3

    Fundamental 

    119467 

    Use language and communication in occupational learning programmes 

    3

    Fundamental 

    119465 

    Write/present/sign texts for a range of communicative contexts 

    3

    Level 3 Fundamentals provided in Afrikaans and English

     

    Module 2

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    242822 

    Employ a systematic approach to achieving objectives 

    Core 

    242816 

    Conduct a structured meeting 

     

    Module 3

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119462 

    Engage in sustained oral/signed communication and evaluate spoken/signed texts 

    Fundamental 

    119469 

    Read/view, analyse and respond to a variety of texts 

    Fundamental 

    12153 

    Use the writing process to compose texts required in the business environment 

    Fundamental 

    119459 

    Write/present/sign for a wide range of contexts 

     

    Module 4

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    242811 

    Prioritise time and work for self and team 

    Core 

    242821 

    Identify responsibilities of a team leader in ensuring that organisational standards are met 

     

    Module 5

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    242824 

    Apply leadership concepts in a work context 

    Core 

    242819 

    Motivate and Build a Team 

     

    Module 6

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    9016 

    Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

    Fundamental 

    7468 

    Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

    Fundamental 

    9015 

    Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

     

    Module 7

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    242810 

    Manage Expenditure against a budget 

    Core 

    242829 

    Monitor the level of service to a range of customers 

     

    Module 8

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    242815 

    Apply the organisation's code of conduct in a work environment 

    Core 

    242817 

    Solve problems, make decisions and implement solutions 

     

    Learning Unit 1: COMMUNICATION SKILLS

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119467 

    Use language and communication in occupational learning programmes 

    3

    Fundamental 

    119462 

    Engage in sustained oral/signed communication and evaluate spoken/signed texts 

    4

    5

     

     

    TOTAL CREDIT VALUE

     

    10

     

    Learning Unit 2: LANGUAGE PROFICIENCY (AFRIKAANS)

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    119457 

    Interpret and use information from texts 

    3

    Fundamental 

    119465 

    Write/present/sign texts for a range of communicative contexts 

    3

    Fundamental 

    119459 

    Write/present/sign for a wide range of contexts 

    4

    Fundamental 

    119472 

    Accommodate audience and context needs in oral/signed communication 

    3

     

     

    TOTAL CREDIT VALUE

     

    20

     

    Learning Unit 3: MATHEMATICAL LITERACY

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    9016 

    Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

    4

    Fundamental 

    9015 

    Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

    4

    Fundamental 

    7468

    Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

    4

     

     

    TOTAL CREDIT VALUE

     

    16

     

    Learning Unit 4: Principles of contact centre operations

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10313

    Comply with service levels as set out in a Contact Centre Operation

    4

    10

    Core

    10324

    Describe features, advantages and benefits of a range of products or services

    4

    6

    Fundamental 

    12153

    Use the writing process to compose texts required in the business environment

    4

    5

     

     

    TOTAL CREDIT VALUE

     

    21

     

    Learning Unit 5: Contact Centre management

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10323

    Implement Contact Centre specific sales techniques to generate sales through a Contact Centre

    4

    12

    Core

    10321

    Monitor and maintain performance standards in a Contact Centre

    4

    12

    Core

    10327

    Provide coaching to personnel within a Contact Centre

    4

    10

     

     

    TOTAL CREDIT VALUE

     

    34

     

    Learning Unit 6:  Contact Centre customers handling

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10326

    Identify customers of Contact Centres

    4

    4

    Elective

    10331

    Identify and analyse customer and market related trends impacting on Contact Centres

    4

    10

    Fundamental 

    119469 

    Read/view, analyse and respond to a variety of texts 

    4

    5

     

    Learning Unit 7: Contact centre data management

    US Type

    NLRD

    US Title

    Level

    Credits

    Core

    10322

    Retrieve and correlate statistical data applicable to Contact Centres

    4

    12

    Module 1: Communication level 3

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    8968 

    Accommodate audience and context needs in oral communication 

    3

    Fundamental 

    8972 

    Interpret a variety of literary texts 

    3

    Fundamental 

    8969 

    Interpret and use information from texts 

    3

    Fundamental 

    8970 

    Write texts for a range of communicative contexts 

    3

    Module 2: Communication level 4

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    8974 

    Engage in sustained oral communication and evaluate spoken texts 

    4

    Fundamental 

    8975 

    Read analyse and respond to a variety of texts 

    4

    Fundamental 

    12153 

    Use the writing process to compose texts required in the business environment 

    4

    Fundamental 

    8976 

    Write for a wide range of contexts 

    4

    Module 3: Numeracy fundamentals

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    9015 

    Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

    4

    Fundamental 

    9016 

    Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

    4

    Fundamental 

    7468 

    Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

    4

    Skills Programme 1: Debtor Assessment and Portfolio Management 

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    116599

    Manage debtor portfolio

    4

    6

    Core 

    116610

    Assess and allocate debt collecting accounts according to risk profile

    4

    6

    Module 5: Skills Programme 2: Personal Effectiveness & Record Keeping in a Debt Recovery Environment

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    110021

    Achieve personal effectiveness in business environment

    4

    6

    Core 

    110526

    Plan, organise, implement and control record keeping systems

    5

    4

    Module 6: Skills Programme 3: Legal and Ethical Frameworks for Debt Recovery

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    116608

    Demonstrate knowledge and application of ethical conduct in a debt recovery work context

    4

    6

    Core 

    116603

    Demonstrate and apply understanding of the legal requirements relevant to the liquidation of debt

    5

    10

    Module 7: Skills Programme 4: Effective Debt Collection Strategies

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    116606

    Communicate orally with relevant stakeholders in the recovery of debt

    4

    6

    Core 

    13948

    Negotiate an agreement or deal in an authentic work situation

    4

    5

    Core 

    116598

    Compile debtor correspondence in accordance with legislation and standard procedures

    4

    6

    Module 8: Skills Programme 5: Manage Credit Provider Portfolio in Debt Recovery Environment

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    116601

    Manage credit grantor portfolio

    4

    4

    Core 

    110023

    Present information in report format

    4

    6

    Module 9: Skills Programme 6: Debt Recovery Administration Systems

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    110531

    Plan, organise and control the day-to-day administration of an office support function

    5

    4

    Module 10: Skills Programme 7: Accounting practices

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    12745

    Demonstrate knowledge and understanding of accounting practice and procedures associated with the collection of debts 

    4

    4

    Elective 

    13379

    Calculate Interest using the Basic Mathematics of Interest Rates 

    4

    4

    Module 11: Skills Programme 8: Building Client Relationships in a Financial Services Environment

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    113903

    Demonstrate skills and techniques required to build a relationship with a client in a financial services environment

    4

    3

    Module 12: Skills Programme 9: The Basics of Securities for Finance and Repossessions of Goods

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    13416

    Demonstrate knowledge and understanding of the basics of securities for finance

    4

    6

    Elective 

    116607

    Demonstrate knowledge of the repossessions of goods under a credit agreement

    5

    10

    Programme 13: Basic Budgeting in a Debt Recovery Business Unit

    US Type

    NLRD

    US Title

    Level

    Credits

    Elective 

    13941

    Apply the budget function in a business unit

    4

    5

    Elective 

    12988

    Record income and receipts

    4

    10

    Module 1

    US Type

    NLRD

    US Title

    Level

    Credits

    Fundamental 

    115789 

    Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 

    5

    Fundamental 

    115790 

    Write and present for a wide range of purposes, audiences and contexts 

    5

    Module 2

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    114924 

    Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 

    5

    Core 

    123396 

    Define target audience profiles and skills gaps 

    4

    Elective 

    123394 

    Develop outcomes-based learning programmes 

    5

    10 

    Module 3

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    117871 

    Facilitate learning using a variety of given methodologies 

    5

    10 

    Core 

    123397 

    Evaluate a learning intervention using given evaluation instruments 

    5

    10 

    Elective 

    15218 

    Conduct an analysis to determine outcomes of learning for skills development and other purposes 

    6

    Elective 

    123401

    Design outcomes-based learning programmes

    6

    15

    Elective 

    10305

    Devise interventions for learners who have special needs

    6

    16

    Module 4

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    115753 

    Conduct outcomes-based assessment 

    5

    15 

    Elective 

    115759 

    Conduct moderation of outcomes-based assessments 

    6

    10 

    Module 5

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    117874 

    Guide learners about their learning, assessment and recognition opportunities 

    5

    Core 

    117865 

    Assist and support learners to manage their learning experiences 

    4

    Elective

    119665

    Demonstrate understanding of the concept of human rights and democracy and its application in society

    5

    12

    Module 6

    US Type

    NLRD

    US Title

    Level

    Credits

    Core 

    15221 

    Provide information and advice regarding skills development and related issues 

    5

    Elective 

    15227 

    Conduct skills development administration in an organisation 

    4

    Elective 

    15232 

    Coordinate planned skills development interventions in an organisation 

    5

    Elective 

    15217 

    Develop an organisational training and development plan 

    5

    Elective 

    252041 

    Promote a learning culture in an organisation

    5

    5

    Elective 

    123400 

    Evaluate and promote education training and development (ETD) providers, services and products for organisational use

    6

    5

     

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